Order Tracking & Order Help

Order Tracking & Order Help

Keep track of what happens after checkout and know where to ask for help. Use your order number when contacting GAG ME so the team can identify the correct purchase.

1. Locate your order information

Check the confirmation sent to the email or phone number supplied during checkout. Keep the order number and product details. If your store account is available, you can also visit your customer account's order history for order information.

2. Understand the order stages

  1. Placed: your order is submitted.
  2. Processing: details are checked and the item is prepared.
  3. Made-to-order preparation: selected custom pieces are produced for your order.
  4. Dispatched: the order is handed to a courier or postal service.
  5. In transit: the carrier is transporting the parcel.
  6. Delivered: the carrier records completion of delivery.

3. Dispatch versus delivery

The published general shipping policy allows dispatch within 0–7 days, or another confirmed date. Selected made-to-order ruched jerseys state shipping within 4–5 days of purchase. The carrier then needs additional time to deliver to your address. No universal arrival date is promised.

4. Tracking your parcel

Use any tracking information provided in a shipment notification to check the carrier's updates. If you expected tracking but cannot locate it, contact support with the order number and the name or email used at checkout.

5. Address and size changes

If you entered an incorrect address or selected the wrong product option, email us as soon as possible. A change may be feasible before processing or dispatch, but cannot be guaranteed—especially for customised items already being produced or parcels already with a carrier.

6. Order cancellation requests

Contact us immediately if you need to request cancellation. Availability depends on the order status, specific product conditions and applicable law. The team will confirm the available options for your order.

7. Unexpected delays or apparent missing delivery

If tracking stalls, a delivery attempt fails or your shipment is marked delivered but you cannot locate it, provide the order number, tracking reference and a clear explanation. We can review the details and tell you the available next steps.

8. Wrong or damaged products

Inspect your purchase on arrival. Report incorrect items, visible damage or suspected manufacturing defects immediately, with clear photos and the order number. Preserve the original product tags while the case is reviewed under the Returns, Exchanges & Refunds guidance.

9. Contact support

Email gagmestudios@gmail.com or call +91 8980060053. Include the order number, product name, issue and any relevant tracking or photographs. This page does not guarantee a particular support-response time.

For assistance, email gagmestudios@gmail.com. Information on product pages and order confirmations may contain additional item-specific terms. Nothing in these guidelines excludes rights available under applicable law.